Terms and Conditions

About us

The Bag Addict is a sole proprietorship based in New Delhi, India. You can reach us at support team or on WhatsApp at +91 82872 27831, Monday to Saturday, 10:00 AM to 7:00 PM IST.

Using our website

• You must be 18 or older. We do not accept customers under 18.
• Give accurate information when you order or create an account, and keep your password safe. You are responsible for what happens under your account.
• Use the website lawfully. Do not misuse it, try to break into it, copy it automatically or place orders you do not intend to accept.
• We may suspend or close an account that is used for fraud or misuse.

Products and prices

• We take care to show product details, sizes, materials and colours accurately. Colours may look slightly different on your screen.
• Prices are shown in Indian rupees (₹) and do not include GST. Any GST that applies is shown at checkout.
• Prices and availability can change without notice. A change does not affect an order we have already confirmed.
• If a product or price is listed by a clear typing or pricing error, we may cancel the order and refund anything you paid.

Placing an order

Your order is accepted when we confirm it. We may refuse or cancel an order for a pricing or listing error, if an item is out of stock, if we suspect fraud or misuse, or if you have repeatedly refused Cash on Delivery parcels. If we cancel an order you have already paid for, we refund the full amount.

Cancellations

Orders cannot be cancelled once they are placed. This is our cancellation policy. If you change your mind after delivery, you can return or exchange an individual order under our returns and exchanges policy. If we cancel your order, we refund what you paid to your original payment method within 3 to 5 business days. Bulk orders follow the rules under “Bulk and custom orders” below.

Payments

• You can pay with the payment methods shown at checkout, including cards, UPI, net banking and wallets, or choose Cash on Delivery.
• Online payments are processed by Razorpay. Your card details go to Razorpay, not to us.
• If money is debited but your order is not confirmed, the payment provider refunds it to your original payment method. If you do not receive it, contact us with your payment details and we will help.
• Cash on Delivery costs ₹50 extra, with no order value or pin code limit.
• For Cash on Delivery orders, the courier tries to deliver twice. If you refuse the parcel or cannot be reached both times, we cancel the order and add a ₹100 fee to your next order.

Shipping and delivery

Shipping is free on every order within India. We ship every order within 48 hours of it being placed, and delivery can take up to 7 days. If your order is delayed, contact us and we will help; we do not offer compensation for delays. Full details are in our shipping policy.

Returns, exchanges and refunds

You can return or exchange an individual order within 7 days of delivery, with photo and video proof. If you return an item because you did not like it, we deduct a ₹50 fee from your refund. There is no fee if the item is defective, damaged or different from what you ordered, or for exchanges. Bulk orders cannot be returned. Refunds are settled within 3 to 5 business days after we inspect the item. Full details are in our returns and exchanges policy.

Individual orders and bulk orders

An order of 10 bags or fewer is an individual order. An order of more than 10 bags is a bulk order. Every order with logo printing is a bulk order, because logo printing starts at 150 units.

Bulk and custom orders

• Quotes: Tell us the quantity and style you want through our contact page and we will send you a quote. The price per bag falls as your quantity grows.
• Minimums: Bags without logo printing have no minimum order. Logo printing starts at 150 units.
• Samples: We send one free sample per design, without your logo printed.
• Finalising your order: We agree the design, quantity, logo and price with you privately, by WhatsApp or email. The order is final once we both confirm it.
• Advance and balance: We ask for a 25% advance on the order value to place the order. The rest is due within one month after delivery. We send a GST invoice to your registered email and mobile number.
• Late payment: If the balance is paid late, we charge interest at 24% per year for each month of delay.
• Cancellation: Once an order is final, it cannot be cancelled, and the advance is not refundable.
• Returns: Bulk orders cannot be returned, so please check the style, quantity and logo before you confirm.
• Time and shipping: Bulk and custom orders take 7 to 14 days, depending on the order value and the customisation needed. Shipping is free.
• Your logo: You confirm that you own your logo and artwork or have permission to use them, and you are responsible for any claim about them. We may refuse artwork that is unlawful or infringes someone else’s rights. Your logo stays yours.

Reviews, photos and other content you submit

Reviews must be genuine and based on your own experience. Do not post anything unlawful, misleading or abusive, or anything that includes someone else’s personal data. You keep ownership of what you post, and you give us a free, non-exclusive right to display and use it on our website and in our marketing. We may remove content at any time.

Intellectual property

THE BAG ADDICT® is a registered trademark of The Bag Addict. All logos, product designs, photographs and text on thebagaddict.com belong to us and are protected under Indian trademark and copyright law. You may not copy or use them without our written permission.

Warranty and liability

We sell our products without a separate warranty. This does not affect your rights under Indian consumer law. To the extent the law allows, we are not liable for indirect or consequential losses, and our total liability for an order is limited to the amount you paid for it.

Website availability, links and events beyond our control

We try to keep the website available, but we cannot promise it will always work without interruption. Links to other websites are for your convenience, and we do not control them. We are not responsible for delays or failures caused by events beyond our reasonable control, such as natural disasters, strikes or courier disruption.

Privacy

How we use your personal data is explained in our Privacy Policy.

Changes to these terms

We may update these terms. The version on this page on the day you place an order applies to that order. If you keep using the website after a change, you accept the new terms.

Governing law and disputes

These Terms and Conditions and any transactions conducted on this website are governed by and construed in accordance with the laws of India, subject to the exclusive jurisdiction of competent courts in New Delhi. This does not limit any right you have under the Consumer Protection Act, 2019.

Grievance Officer and contact

If you have a question or complaint about your order or these terms, contact our Grievance Officer:

• Grievance Officer: The Bag Addict (Proprietor)
• Email: support team
• WhatsApp or phone: +91 82872 27831
• Hours: Monday to Saturday, 10:00 AM to 7:00 PM IST
• Address: New Delhi, India

We acknowledge complaints within 48 hours and aim to resolve them within one month. You can also read our Privacy Policy, shipping policy, returns and exchanges policy and tax and GST policy, or visit our FAQ.