Returns and Exchanges Policy

Who can return or exchange

Individual customer orders can be returned or exchanged within 7 days of delivery. Bulk orders, including custom orders with logo printing, cannot be returned.

How to start a return or exchange

Make your request within 7 days of delivery from your order history in your account, or message us on WhatsApp or by support email.

Send clear photos and a video of the item as proof.

We review your request and tell you the next steps.

Condition of the item

Returned items should be unused, unwashed and in their original condition, with tags, zip seals, dust covers and inserts intact.

Refunds

We inspect the returned item, usually within 48 hours of receiving it. Your refund is settled within 3 to 5 business days after inspection.

Refunds go to your original payment method (card, UPI or net banking), or to your bank account for Cash on Delivery orders.

If you return an item because you didn't like it, we deduct a ₹50 fee from your refund.

No fee is deducted if the item is defective, damaged or different from what you ordered.

Damaged, defective or different items

If your item arrives damaged, defective or different from what you ordered, contact us within 7 days of delivery with photos and a video as proof. No return fee applies.

Exchanges

You can exchange an item for a different style or colour. No fee is deducted for exchanges, and we pay the shipping for the exchange. Start an exchange the same way as a return, within 7 days of delivery.

Questions about a return?

Message us on WhatsApp at +91 82872 27831, support team, or use our contact page. We are available Monday to Saturday, 10:00 AM to 7:00 PM IST. Orders lost in transit are covered in our shipping policy, and quick answers are in our FAQ.